SALVUS LAW
Complaints Proceedure
We are committed to provide you with the best possible service. If however, at any point you become unhappy or concerned about the service we have provided, then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance please speak with the solicitor dealing with your matter and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure below.
We would ask that you direct your complaint to Duncan Ross either by phone on +44 (0) 161 839 7788, by email at dr@salvuslaw.com, or by post to our office address; 1st Floor, 26 King Street, M2 6AY. It is important in all cases that you immediately raise with us any concerns which you may have so that we can do our best to address them promptly. Your complaint will be acknowledged within 3 working days and a written response will be provided within 8 weeks of full details of your complaint being received.
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If for any reason we are still unable to resolve the problem between us, then you may refer the complaint to the Legal Ombudsman. Your complaint must be referred to the Legal Ombudsman within six months of our final response to your complaint. The contact details for the Legal Ombudsman are as follows:
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Address: PO Box 6806 Wolverhampton WV1 9WJ
Email: enquiries@legalombudsman.org.uk
Telephone: 0300 555 0333
Website: www.legalombudsman.org.uk
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If you believe your complaint is of a more serious issue or relates to professional misconduct by one our solicitors or member of staff then you have the right to contact our Regulator, the Solicitors Regulation Authority. Their details are as follows:
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Address: Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN
Telephone: 0370 606 2555